Jeff Hall argues the case for airlines to make their mainframes bigger (and the rest of their IT smaller).

I’d quibble with a couple of the finer technical points Hall made, but it’s an interesting, provocative take. I wonder how much “inside” information he has.

Paul Vallely, in one of the comments to Hall’s post, reports that, from his perspective as a distressed passenger, the only major piece of IT that was working at Delta during their outage was…their mainframe. Amidst the meltdown, Delta’s customer service agents, reachable by telephone (albeit with long waits on hold at times), had access to Delta’s mainframe-hosted applications and could handle most passenger issues (rebookings, refunds, etc.) “Based on what I saw and heard, it seems the mainframe was not the cause of the problem but it was actually a savior during the crisis,” Vallely wrote.

One thought on “Delta, Southwest Airlines Need Bigger Mainframes

  1. Hello Tim,

    My name is Will and I am in charge of Marketing. I came across your blog and I really like your angle. We run a small shop, and we have a client in the Mainframe Outsourcing Industry. It’s an American Company, and keeps jobs onshore. They are looking for technical writers who can blog and get onto forums to answer mainframe related questions. We can pay you for your time. Let me know if you have time for a brief chat. You can reach me at Will@checkmatecreations.com . Thank You

    B/R

    Will

    Reply

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